Return parcels

Safe and convenient returns of goods – sign a contract with us for sending parcels eReturn by Poczta Polska!

Meet the needs of your customers and facilitate mandatory returns of purchased goods. You can attach a return address label when sending the shipment or make it available to the customer to generate it on his own using the ezwroty.poczta-polska.pl website. You have the option to decide who pays for the return:

  • Automatic consent – your customers will be able to return the goods received to the store, and the shipping costs will be charged to your store on the basis of the contract concluded with us. In this case, you can provide the customer with a shipping label in the original shipment or enable him to send an eReturn via the form available at www.ezwroty.poczta-polska.pl
  • Individual consent – you decide which of your customers will receive consent to ship the shipment at your expense. In this case, the Returning Party will use the form available on the ezwroty.poczta-polska.pl website, and you, via your store account available in our application, will decide whether the eReturn will be credited to your contract.
  • No consent – the Returner will bear the fee for sending the parcel. In this case, you can provide the customer with a shipping label in the original shipment or enable him to send an eRefund via the available form on the website www.ezwroty.poczta-polska.pl. Thanks to this solution, you can be sure that all eReturns addressed to your store will be addressed correctly.

When preparing parcels, you can use the integration of your system with our application or directly prepare parcels in the system of Poczta Polska – Electronic Sender. You can also attach a return address label when sending the original shipment or provide the customer with an intuitive tool for self-generation of the shipping label available at ezwroty.poczta-polska.pl.

Conveniently – your client can send an eReturn parcel at one of over 11,800 points – post offices and the Żabka chain of stores

Flexible – you define the time that the Returner has to send the eReturn

Friendships – a simple form for issuing a return by your customers available at www.ezwroty.poczta-polska.pl

Simple – integrate your system with our Electronic Shipper and fully manage the returned parcels It’s easy – you can register your store using the form available at www.ezwroty.poczta-polska.pl

Fast – we will deliver the eReturn parcel within 1 business day. 

Try the eReturn service before signing a contract with us. Submit your store to the database and see how your customers will react to this option. All you have to do is fill out the form and confirm that you want to add your store to the eReturns database. Your customers will generate return labels via the form and pay for them when they ship at a post office or online.

           SUBMIT YOUR STORE